Terms of Service

1. Introduction and Acceptance of Terms

Welcome to SolonAI ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of the SolonAI platform, including our website located at SolonAI.com, our ATLAS (Advanced Text Legal Analysis System) orchestrator, and all related services, features, and content (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Service Description

SolonAI is a legal research and regulatory compliance analysis platform that provides:

• Multi-jurisdictional regulatory compliance analysis across federal regulations and multiple state jurisdictions
• Legal research capabilities with verified citations
• Document analysis through integration with Google Docs and Microsoft Word
• Professional legal memoranda generation with proper citations and hierarchical structure
• Regulatory intelligence including deadlines, penalties, and compliance requirements

3. Eligibility and Account Registration

3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into these Terms. By using the Service, you represent and warrant that you meet these eligibility requirements.

3.2 Account Registration

To access certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your login credentials
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activities that occur under your account

3.3 Enterprise Accounts

For enterprise subscriptions, the organization contracting for the Service is responsible for managing user access, ensuring compliance with these Terms by all authorized users, and maintaining the confidentiality of administrative credentials.

4. Acceptable Use Policy

4.1 Permitted Uses

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service:

• In compliance with all applicable local, state, national, and international laws and regulations
• For legitimate legal research and regulatory compliance analysis purposes
• In a manner that does not infringe upon the rights of others

4.2 Prohibited Uses

You agree NOT to:

• Use the Service to provide legal advice to third parties without proper licensure
• Attempt to reverse engineer, decompile, or disassemble any aspect of the Service
• Use automated systems (bots, scrapers) to access the Service except through our authorized API
• Circumvent any security features or access controls
• Upload malicious code, viruses, or harmful content
• Share your account credentials with unauthorized users
• Use the Service in any manner that could damage, disable, or impair our infrastructure
• Violate any applicable professional conduct rules or bar association regulations
• Resell, sublicense, or redistribute access to the Service without written permission
• Use the Service to generate content that violates intellectual property rights
• Attempt to gain unauthorized access to other users' data or accounts

5. Zero Data Retention Policy

5.1 Data Processing

SolonAI operates under a strict zero data retention policy:

• Query Data: Your search queries and research requests are processed in real-time but are NOT stored, retained, or logged after processing is complete
• Document Analysis: Documents you upload for analysis are processed temporarily and are NOT retained after analysis is delivered
• Research Results: Generated memoranda and analysis results are delivered to you but are NOT stored on our servers beyond the active session
• Temporary Processing: Data is held in memory only during active processing and is immediately purged upon completion

5.2 Exceptions

Limited data may be retained only for:

• Account Information: Username, email, billing information, and account settings necessary to maintain your account
• Usage Metrics: Aggregated, anonymized usage statistics for service improvement (no personally identifiable information or query content)
• Legal Compliance: Data required by law to be retained for specific time periods
• Billing Records: Transaction history for accounting and tax purposes

5.3 Third-Party Integrations

When you use our Google Docs or Microsoft Word integration features, your documents are processed through our Service but are NOT retained. We access these documents only with your explicit authorization and only for the duration of processing your request.

6. Zero Hallucination Guarantee

6.1 Citation Accuracy

SolonAI guarantees that:

• All legal citations provided are derived from actual indexed legal documents
• The Service does NOT generate, invent, or fabricate legal citations
• All retrieved content is sourced from verified legal databases and official regulatory sources
• AI processing is constrained to formatting and structuring retrieved documents rather than generating interpretive analysis

6.2 Scope of Guarantee

This guarantee applies specifically to:

• Citations to statutes, regulations, and case law
• References to specific regulatory provisions
• Document sourcing and attribution

6.3 Limitations

This guarantee does NOT cover:

• The legal interpretation or applicability of cited materials (which remains the user's professional responsibility)
• The completeness of search results (users must exercise professional judgment regarding research sufficiency)
• Third-party sources that may be cited in original documents

6.4 Reporting Errors

If you identify any citation that appears to be fabricated or inaccurate, please report it immediately to support@solonai.com. We will investigate and correct verified issues within 24 hours.

7. Intellectual Property Rights

7.1 Service Ownership

The Service, including all software, algorithms, designs, text, graphics, and other content (excluding user-provided content), is owned by SolonAI and is protected by United States and international intellectual property laws. All rights not expressly granted are reserved.

7.2 User Content

You retain all ownership rights to content you provide to the Service ("User Content"). By using the Service, you grant us a limited, non-exclusive, royalty-free license to process User Content solely to provide the Service to you. This license terminates when you delete the content or terminate your account.

7.3 Generated Analysis

Research results and analysis generated by the Service using your queries are provided to you under a limited license. You may use these results for your internal business purposes or client matters, but you may not:

• Resell or redistribute the analysis as a standalone product
• Use the analysis to create a competing service
• Claim the Service's output as your own proprietary work product without appropriate attribution

7.4 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us the right to use such feedback without any obligation to compensate you.

8. Payment Terms

8.1 Subscription Fees

Access to the Service requires payment of subscription fees as specified in your selected plan. Current pricing is available on our website and in your account dashboard.

8.2 Billing

• Enterprise Subscriptions: Billed monthly or annually as specified in your subscription agreement
• Payment Method: You authorize us to charge your designated payment method for all fees
• Automatic Renewal: Subscriptions automatically renew unless cancelled at least 30 days before the renewal date
• Price Changes: We reserve the right to modify pricing with 60 days' advance notice

8.3 Refund Policy

• Enterprise Accounts: Refund terms are specified in your enterprise agreement
• General Policy: Fees are non-refundable except as required by law or as specified in your subscription agreement
• Service Interruptions: If the Service is unavailable for more than 24 consecutive hours due to our fault, you may be entitled to a pro-rated credit

8.4 Late Payment

Failure to pay fees when due may result in suspension or termination of your access to the Service. You remain responsible for all fees incurred during any period of suspension.

9. Disclaimer of Warranties

9.2 Service Availability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY, COMPLETENESS, OR RELIABILITY OF CONTENT
• UNINTERRUPTED OR ERROR-FREE OPERATION

9.3 Content Accuracy

While we maintain high standards for citation accuracy through our zero hallucination guarantee, we do not warrant:

• The completeness of search results
• The current validity of cited legal authorities
• That all relevant materials have been identified
• The legal interpretation or application of cited materials

9.4 Third-Party Services

The Service may integrate with third-party services (such as Google Docs and Microsoft Word). We are not responsible for the availability, accuracy, or performance of these third-party services.

10. Limitation of Liability

10.1 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOLONAI SHALL NOT BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, REVENUE, DATA, OR USE
• BUSINESS INTERRUPTION
• COST OF SUBSTITUTE SERVICES
• DAMAGES ARISING FROM RELIANCE ON SERVICE OUTPUT
• PROFESSIONAL LIABILITY OR MALPRACTICE CLAIMS ARISING FROM YOUR USE OF THE SERVICE

This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

10.2 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10.3 Essential Purpose

You acknowledge that these limitations of liability are essential elements of the agreement between you and SolonAI and that we would not provide the Service without these limitations.

10.4 Jurisdiction-Specific Rights

Some jurisdictions do not allow the exclusion of certain warranties or limitations on liability. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless SolonAI, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, expenses (including reasonable attorneys' fees) arising from: your use of the Service, your violation of these Terms, your violation of any rights of third parties, legal malpractice or professional liability claims arising from your provision of legal services, your breach of any professional responsibility obligations, or any User Content you provide.

12. Term and Termination

12.1 Term

These Terms commence when you first access the Service and continue until terminated as provided herein.

12.2 Termination by You

You may terminate your account at any time by:

• Following the account cancellation process in your account settings
• Contacting our support team at support@solonai.com
• Providing written notice at least 30 days before your next renewal date to avoid charges for the subsequent period

12.3 Termination by Us

We may suspend or terminate your access to the Service:

• Immediately if you violate these Terms
• Immediately if we reasonably believe your account has been compromised
• Upon 30 days' notice for any reason
• Immediately if required by law or legal process

12.4 Effect of Termination

Upon termination:

• Your right to access and use the Service immediately ceases
• We will delete any User Content in accordance with our zero data retention policy
• You remain liable for all fees incurred prior to termination
• Provisions that by their nature should survive (including Sections 7, 9, 10, 11, and 13) will survive termination

12.5 Data Retrieval

Given our zero data retention policy, we cannot provide copies of queries or analysis after termination. You are responsible for downloading and saving any analysis results you wish to retain before terminating your account.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the State of New Jersey, without regard to conflict of law principles.

13.2 Informal Resolution

Before initiating any formal legal proceedings, you agree to contact us at support@solonai.com to attempt to resolve any dispute informally. We commit to working with you in good faith to resolve disputes.

13.3 Arbitration Agreement

The arbitration shall be conducted by a single arbitrator under the Commercial Arbitration Rules of the American Arbitration Association (AAA). The arbitration shall take place in New Jersey, unless otherwise agreed by the parties.

13.4 Class Action Waiver

YOU AGREE THAT ANY ARBITRATION OR PROCEEDING SHALL BE LIMITED TO THE DISPUTE BETWEEN YOU AND SOLONAI INDIVIDUALLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

13.5 Opt-Out Right

You may opt out of the arbitration agreement by sending written notice to support@solonai.com within 30 days of first accepting these Terms. If you opt out, all other terms continue to apply, but disputes will be resolved in court rather than arbitration.

13.6 Exception for Enterprise Clients

Dispute resolution procedures specified in enterprise subscription agreements take precedence over this section for enterprise clients.

14. General Provisions

14.1 Entire Agreement

These Terms, together with any subscription agreement you have executed, constitute the entire agreement between you and SolonAI regarding the Service and supersede all prior agreements and understandings.

14.2 Amendments

We may modify these Terms at any time by posting revised Terms on our website. Material changes will be notified to you via email at least 30 days before the effective date. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms.

14.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

14.4 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

14.5 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section is void.

14.6 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, war, terrorism, pandemics, internet failures, or government actions.

14.7 Export Compliance

You agree to comply with all applicable export and import control laws and regulations in your use of the Service.

14.8 Professional Responsibility

You acknowledge that use of the Service does not relieve you of any professional responsibilities, ethical obligations, or competency requirements imposed by applicable bar associations, professional organizations, or regulatory bodies.

14.9 Relationship of Parties

Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship between you and SolonAI.

15. Contact Information

For questions about these Terms or the Service, please contact us at: