Cancellation Policy

You can cancel your SolonAI Inc. subscription at any time by emailing us:

Cancellations take effect at the end of your current billing cycle.

• If you cancel on day 10 of a monthly subscription, you retain access until day 30
• If you cancel mid-year on an annual plan, you retain access until the year ends
• No partial refunds are provided for unused time

After cancellation:

• Export Available: You can export your GrantAi data before your access ends
• 30-Day Grace Period: Data retained for 30 days after access ends
• Permanent Deletion: After 30 days, all data is permanently deleted
• Earlier Deletion: Request immediate deletion via support if preferred

Changed your mind? You can reactivate within 30 days of cancellation:

• Email support@solonai.com to reactivate
• Your data will be restored if still within the 30-day window
• Billing resumes from the reactivation date

After 30 days, you'll need to create a new account and your previous data will not be recoverable.

Enterprise customers should refer to their contract for specific cancellation terms and notice periods.

Contact us at support@solonai.com if you have questions about cancellation or need assistance with your account.